Funworks Modesto

Customer Service is seriously lacking. We hosted my son's 9th birthday here and left less than pleased.1. I arrived at 5 pm for our 5:30 pm party. I asked for pizzas to be put in and ready around 5:45. It wasn't until 6:15 that I received my pizzas. I ordered an extra pizza and it was delivered to the other party and wasn't caught until I asked our attendant.2. All of the attractions were closed with the exception of the go karts and the 3-D theater. We had the 6 attractions included in our party package. When I spoke to the lead regarding my frustrations she claimed that all attractions were open earlier in the day. It doesn't help when you have a party later in the day. My party went out to the boats and there was no attendant. When asked about the bumper cars, we were told they do not work and there was no staff to help with that attraction. It would have been nice to know that the attractions were going to be closed3.The lead refused to give me her name when asked and was very rude towards me.4. The floor and the back counter were disgusting when we arrived for a party. There was frosting all on the counter. Our attendant was nice and I did not feel out the questionnaire truthfully and regards to cleanliness. She was occupied with the other party which required me to seek her out for refills/wristbands/etc.

Very disappointing experience at Funworks on Mother’s Day.My family and I came to enjoy mini golf and go-karts together, but what was supposed to be a fun family outing quickly turned upsetting. Before purchasing our wristbands, we specifically explained to the cashier which attractions we planned to do. At no point were we informed about their hair policy or told that my 6-year-old daughter would not be allowed to ride the go-karts because of her hair length (which is just above her waist).Only after we paid and received our wristbands were we told that while the rest of our family could ride, our daughter would be excluded. Understandably, she was heartbroken and confused. Had this policy been communicated beforehand, we never would have purchased the attraction package.What made the situation even worse was the manager’s attitude. Instead of handling the situation with professionalism or empathy, she was dismissive, rude, and unwilling to take accountability for the staff’s failure to communicate the policy before taking payment. When I requested a refund for the unusable (go karts) portion of our purchase, I was simply pointed to a tiny “no refunds” sign and told no. Asking for upper management was met with sarcasm and more dismissive behavior.In the end, we played one round of mini golf and left. It was a waste of money and an incredibly disappointing way to spend Mother’s Day. Customer service, communication, and professionalism were all severely lacking.To make matters worse, I sent a formal complaint email to management afterward and never received a response. I then sent a follow-up email and was again ignored. The lack of accountability and customer care after the incident has only made this experience even more frustrating.

This place is absolutely horrible couldn’t get on a ride because of my hair. DO NOT RECOMMEND!

worst place ever!! Couldn’t get on the ride because my hair was in a bun and they couldn’t see the length even though my hair is 1 scoop long. Do not recommend go to boomers NOT fun works. Not so fun experience

I had been here many times but the last time we came they mentioned that my daughters hair was to long even if it was tied up It might reach her waist when she doesn’t have it tied. It just seem absurd that would not allow her to ride go karts so we left right away